Thank you for visiting Painterpan's store.
We hope you have a perfect experience in my store!
FYI: We love small animals and have adopted stray cats in the studio, it is inevitable that there will be cat hair in the warehouse.
For cat hair mind or allergies, please be careful to order.
1, All parts are new from LEGO stores and LEGO sets.
2, NO Paypal's commission and NO handling fee.
3, You can use PayPal to pay for your order. Our payment currency is US dollar.
4, Invoice is going to be sent out within 1 business day after placing order or a final addition to order.
5, Please make your payment within 3 days of receiving an invoice from our store . If you would like to keep order open for a few days, just let us know.
6, We will ship your order within 3 business days after RECEIVING YOUR CLEARED PAYMENT.(NOT ORDER DATE BASE).
7, The order will be closed i f you have no response after one day of invoice and we will give no respone buyer a NPB.
8, We can't estimate whether your country's customs will levy taxes on your parcel, so the shipping cost we charge dosen't include tax. Once your country's customs requires tax, pls pay by yourself.
9, All new minifigures are sold assembled as shown in the pictures.
Please Notice
1, LEGO parts maybe have color differences because of the origin and batch.
2, During transportation and sorting process, LEGO parts occasionally friction between each other will produce subtle unavoidable traces.
3, LEGO parts are real inventory, occasional errors, if there is a lack of them, we will inform you before sending the invoice.
Claim
For the claim missing items, wrong items, and damaged, please provide the below photo:-
1, The original parcel received before open from the courier.
2, AWB Photo.
3, Each item is still sealed in the ziplock bags condition.
After the goods have arrived at the premises of the buyer, within 48 hours the buyer must be fully checking and thoroughly examine the goods. If the goods found to be damaged, wrong items and missing items the buyer shall report to us within 48 hours . Any discrepancies notified to us after 48 hours will be treated as lost or damaged by the buyer, we are not responsible for issue refund, coupon and ship back to the buyer.
Mold Variation Policy
1, We do not differentiate between similar mold types variation unless noted specifically in the listing- affected lots will have a diclaimer stating 'read terms regarding mold variations'
If mold variations are important to you, you may be better served by another vendor who has the ability to accomodate your needs.
2, We only defrenciate in lots where the different variation affects playability or part alignment. This policy has been very helpful for MOC Builders who get a part list and are not aware of mold variations and would rather buy most parts in one shop as long as the different variation is a compatible alternate.
3, Example of some of part numbers affected : 4081*, 61252/6019, 4085*, 3794b/15573, 91968c01/29085c01, 2436*/28802, 48729*, 57360/30553, 54662/30554* , 32064*, 2444/10247 , 4150/14769 , 30553/57360
4, We'll try our best to send the same variation in the same order.
5, We list all these variations at the same cost.
Delivery
1, All orders ship to the address provided by Brickowl via SF-express (international e-commerce courier) or SF-exrpress.
2, We won't provide other express options such as DHL, Fedex, UPS.
3, SF-express international e-commerce courier and SF-express are all registered with tracking number including insurance.
4, We are NOT allowing the DropShipping any reason.
5, It is forbidden to reject packages. It will be considered the order’s completed.
6, The cost of SF-express is much higher than SF-express international e-commerce courier.
Shipping Cost
If you want shipping cost quote then you must submit a quote request by adding items into your cart and instead of 'proceed to checkout' you should press 'request a quote’.
